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ArcBest Technologies

Help Desk Coordinator I

Fort Smith, Arkansas, United States
  • Pay Type: Hourly, Full-Time
  • Job Category: Clerical
  • Workspace: On-Campus
  • The Help Desk Coordinator is the entry-level position in the Help Desk call center. The primary responsibility is to provide assistance with IT and Business problems within ArcBest, its subsidiaries, and outside customers.*The shift for this position is Monday-Friday, 10:00am - 7:00pm.
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ArcBest

High School Student Worker, Customer Solutions

Fort Smith, Arkansas, United States
  • Pay Type: Hourly, Part-Time
  • Job Category: Internships
  • Workspace: On-Campus
  • The High School Student Worker, Customer Solutions is responsible for managing a variety of shipments and addressing customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.Application Deadline:  April 18, 2025ResponsibilitiesEngage customer, carrier, and internal ArcBest contacts through phone and multiple inboxes.Identify and initiate recovery for at-risk freight.Communicate shipment requirements to the local service center.Create BOL's and provide shipment-specific documentation.Identify delivery delays and communicate delivery changes as necessary.Provide quotes,...
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