- Pay Type: Hourly, Full-Time
- Job Category: Customer Service
- Workspace: On-Campus
- Job Description The Quality Specialist conducts call grading and internal audits (process audits), summarizes audit findings, reports findings to the Quality Manager, and acts as a resource to Company on quality matters. Responsibilities * Audit protect service and relocation bonus reports for inaccuracies, dry run report to ensure dry runs are properly handled, cross dock report to ensure docks are added correctly including the rates and exit and negative first impression surveys. * Write and post Quality Reminders. * Assist in the writing of the new hire owner operators training modules involving quality assurance. * Work with the Quality Manager to identify trends and quality improvement opportunities within the Panther Fleet, and to identify trends and quality improvement...
Expedite Quality Coordinator I
Medina, Ohio, United States