Job Description
The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.
The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.
Responsibilities
- Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.
- Develop deep understanding of data and technology suite to guide decision-making and solution development.
- Define and administer business rules and processes to streamline workflows and standardize performance measurement.
- Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.
- Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.
- Analyze and support reporting of Customer Management performance metrics.
- Perform ad-hoc reporting and analysis.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree Computer Science, Engineering, Mathematics, Business, or other related field, preferred
- 2 years data analytics role
- Experience in CRM or similar technology, preferred
- Proficient in Microsoft Office Suite and SQL, preferred
- Analytical Thinking
- Communicating for Impact
- Managing Multiple Priorities
- Modeling: Data, Process, Events, Objects
- Problem Solving
- Process Management
- Producing Results
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- Minimal (0%-25%)
- This is a salary position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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