Job Description
The Intermodal Carrier Sales Support Coordinator executes, tracks, and creates solutions for intermodal shipments secured by ArcBest. This position is fast paced, demanding, and requires time management skills and concentration. The Intermodal Sales Coordinator has a vast array of responsibilities and is exposed to all aspects of transportation, intermodal, and brokerage operations.
The Intermodal Carrier Sales Support Coordinator executes, tracks, and creates solutions for intermodal shipments secured by ArcBest. This position is fast paced, demanding, and requires time management skills and concentration. The Intermodal Sales Coordinator has a vast array of responsibilities and is exposed to all aspects of transportation, intermodal, and brokerage operations.
Responsibilities
- Help maintain rail schedules, railroad and dray company cost, and accessorials.
- Monitor freight activity and take appropriate action to resolve problems in order to ensure a high level of error free and on-time service.
- Secure and execution of dray capacity for unplanned/planed dray moves.
- Other duties and projects, as assigned.
- Develop strong working relationships with customers and vendors.
- Manage customer trailer pools and movement of equipment to avoid storage or detention costs and assist in the general accountability of equipment.
- Help maintain vendor profile information.
- Provide customer service including any special reporting or customer website compliance.
- Work directly with ArcBest Sales and Intermodal Carrier Sales Representatives to secure shipments.
- Coordinate with other employees, drivers, rail carriers and outside vendors to prevent potential problems and provide service to our customers.
- Ensure that shipments are correctly rated and that all payables are posted.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education.
- Prior intermodal operations experience, preferred
- Proficient with Microsoft Office Suite, preferred
- Data Gathering and Reporting
- Decision Making and Critical Thinking
- Developing Others
- Negotiating
- Operational Functions
- Performance Management
- Relationship Management
- Resource Management
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload. Work hours vary based on scheduling to provide market coverage during normal business hours with irregular and on call hours.
- Minimal (0%-25%)
- This is an hourly position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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