Job Description
The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
- Conduct calls and face-to-face meetings with customers.
- Identify customer challenges; develop and implement solutions to create opportunities.
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Obtain and develop new accounts utilizing Company techniques and methods.
- Negotiate service requirements and prices; establish service packages.
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
- Manage business relationships and entertain customers.
- Maintain accurate territory account information in ArcBest database.
- Interact with all employees and customers in a professional and courteous manner.
- Exhibit excellent customer service.
- Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs.
- Make sales calls and presentations to customers of all sizes.
- Maintain and grow expertise of ArcBest service offerings.
- Complete monthly sales audit reports and expense reports, as company guidelines require.
- Work in a team setting to accomplish goals.
- Maintain a positive, customer-focused attitude in a highly intense environment.
- Create service solutions for customers' unique business problems, and initiate pricing.
- Collaborate with customers, front-line management, and various ArcBest departments.
- Complete itinerary and call report as required by Company guidelines and IRS regulations.
- Develop sales strategies and a comprehensive understanding of customers' business models.
- Assist in collection process and cargo claim prevention, as needed.
- Other duties and projects, as assigned.
Requirements
Education:
Education:
- Bachelor's Degree, preferred
- Relevant experience will be considered.
- Transportation industry and related sales experience, preferred
- Proficient in Microsoft Office Suite.
- Knowledge of business solutions, competitors, and decision makers, preferred
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
- Addressing Customer Needs
- Cross-Selling
- Negotiating
- Perseverance and Follow-Through
- Problem Solving
- Relationship Management
- Sales Closing and Agreements
- Selling
Other Details
Work Hours:
- Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
- Minimal (0%-25%)
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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