Job Description
The Logistics Specialist II provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggest alternatives, and solve problems by resolving customer issues competently and appropriately.
The Logistics Specialist II provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggest alternatives, and solve problems by resolving customer issues competently and appropriately.
Responsibilities
- Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
- Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
- Provide a high level of accuracy in order documentation.
- Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
- Update customers regarding shipments as required via phone, email, and web-based channels.
- Order creation, load procurement, negotiation, freight tendering, and problem resolution.
- Identify and communicate business opportunities into the sales organization (through the Sales Support department).
- Provide prompt, courteous, and knowledgeable service to all internal and external customers.
- Support new and existing customer accounts to foster business development.
- Other duties and projects, as assigned.
- Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
- Monitor shipments from order entry through delivery to ensure on time performance is met.
Requirements
Education:
- Bachelor's Degree, preferred
- 1 year experience as a Logistics Specialist I.
- Demonstrated ability to achieve consistently at least 80% of goal as a Logistics Specialist I.
- Proficient with Microsoft Office Suite, preferred
- Accuracy and Attention to Detail
- Customer Focus
- Effective Communications
- Flexibility and Adaptability
- Negotiating
- Problem Solving
- Service Excellence
- Teamwork
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is an hourly position paid biweekly.
- Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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