Job Description
The Supervisor, Administrative Services oversees production of clerical staff performing Office tasks. This position works on tasks with little or short notice, and prioritizes the workload efficiently. The Supervisor, Administrative Services coordinates office tasks between the field and the Remote Office to ensure all tasks are completed properly, and reviews staff performance and takes corrective action with personnel, as necessary. This is not a remote position.
The Supervisor, Administrative Services oversees production of clerical staff performing Office tasks. This position works on tasks with little or short notice, and prioritizes the workload efficiently. The Supervisor, Administrative Services coordinates office tasks between the field and the Remote Office to ensure all tasks are completed properly, and reviews staff performance and takes corrective action with personnel, as necessary. This is not a remote position.
Responsibilities
- Work with leadership to ensure department and company goals are met.
- Perform other supervisory duties.
- Monitor applications to ensure customer service goals are met.
- Work in a team setting to accomplish department goals.
- Maintain a positive attitude in a highly intense environment.
- Ensure the quality process is followed, and provide the best quality product to customers.
- Identify and address individual staff concerns and questions.
- Contact terminals and insure tasks are completed per requirements.
- Ensure proper distribution of workload to clerical staff.
- Monitor clerical staff on productivity and customer service performance.
- Hire, schedule, and train new clerical staff.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- 2 years experience in LTL transportation
- Personnel management, and leadership achievement and experience, preferred
- Proficient in Microsoft Office Suite, required
- Accountability
- Accuracy and Attention to Detail
- Flexibility and Adaptability
- Information Capture
- Interpersonal Relationships
- Judgment and Decision Making
- Problem Solving
- Teamwork
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
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