Job Description
The Process Compliance Supervisor directs and supports service centers in improving compliance to ABF Operations and Safety requirements and processes across all metrics including density-adjusted raw load average, transit compliance, and DSY productivity. This position advises service centers on the correct use of DMS software. The Process Compliance Supervisor plans, supervises, and controls available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. This position also travels to service centers to evaluate operational and safety processes, educates and trains management and DSY employees on ABF policies and procedures for the proper handling of freight, proper follow-up, corrective action, and preventative measures.
The Process Compliance Supervisor directs and supports service centers in improving compliance to ABF Operations and Safety requirements and processes across all metrics including density-adjusted raw load average, transit compliance, and DSY productivity. This position advises service centers on the correct use of DMS software. The Process Compliance Supervisor plans, supervises, and controls available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. This position also travels to service centers to evaluate operational and safety processes, educates and trains management and DSY employees on ABF policies and procedures for the proper handling of freight, proper follow-up, corrective action, and preventative measures.
Responsibilities
- Motivate, counsel, coach, and develop operations supervisors as future leaders for management teams.
- Focus on system-level operational objectives including transit time, claims prevention, appointment compliance, and pickup fulfillment.
- Provide training, performance feedback, and disciplinary recommendations as needed, to local management.
- Detail and explain the basic operations metrics and outline a plan to drive results.
- Maintain a positive attitude in a highly intense environment.
- Assign tasks to employees; coordinate work assignments and monitor performance.
- Other duties and projects, as assigned.
- Work in a team setting to accomplish department goals.
- Maintain appropriate load plans and ensure proper load balance for safe vehicle operation.
- Facilitate an environment of customer obsession and cross-functional collaboration with all ArcBest divisions.
- Provide a clean, safe working environment for all personnel and visiting customers.
- Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.
- Foster safe handling, loading, unloading, and storage of hazardous materials.
- Maintain a positive labor relations environment with the assistance of the Service Center Manager and the Regional Employee Relations Manager.
- Manage multiple concurrent goals aligned with producing efficient and reliable service throughout our network.
Requirements
Education:
- Bachelor's Degree, preferred
- Service center, transportation, and/or other supply chain experience, required
- Supervisory experience, preferred
- ABF operations experience, preferred
- Proficient in Microsoft Office Suite.
- Proficient in ABF operations systems (DMS and/or Legacy).
- Working knowledge of freight, imports, exports, and proper freight handling techniques.
- Ability to accept responsibility and account for his/her actions.
- Self-confident and able to support and defend decisions.
- Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish assigned tasks or solve a problem.
- Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent, and receives and processes feedback.
- Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
- Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.
- Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
- Ability to develop and maintain relationships with others.
- Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.
- Ability to build and maintain positive relationships and influence others.
- Ability to find a solution for or to deal proactively with work-related problems.
- Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
- Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
- Ability to complete assigned tasks under stressful situations.
- Addressing Customer Needs
- Capacity Planning & Management
- Decision Making and Critical Thinking
- Initiative
- Perseverance and Follow-Through
- Problem Solving
- Process Management
- Productivity Orientation
Other Details
Work Hours:
- Work hours vary based on scheduling to provide system coverage during normal business hours including nights, weekends, and travel time.
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
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