Job Description
The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.
The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.
Responsibilities
- Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
- Build, develop, and grow all internal business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
- Maintain a positive attitude in a highly intense environment
- Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
- Provide the highest level of customer service for both internal and external customers
- Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
- Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
- Other duties and projects, as assigned.
- Work and contribute in a team setting to accomplish overall department and individual goals.
Requirements
Education:
- Bachelor's Degree Business emphasis, preferred
- 2 years experience in Logistics, Operations, Transportation and/or other related field, preferred
- Proficient in Microsoft Office Suite.
- ability to learn new systems quickly, preferred
- Accuracy and Attention to Detail
- Effective Communications
- Financial Services Management
- Flexibility and Adaptability
- Information Capture
- Managing Multiple Priorities
- Problem Solving
- Relationship Management
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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