Job Description
The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth.
The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth.
Responsibilities
- Conduct outbound call and email campaigns, including cold calling.
- Maintain accurate territory account information in system database(s).
- Communicate with or respond to customers in support of company pricing initiatives.
- Assist Sales Team with their customers as needed.
- Support and maintain many accounts over long periods of time and diverse circumstances.
- Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.
- Perform sales activities for all products available in diverse product lines and multiple markets.
- Serve as a liaison with Yield and other departments within the organization.
- Conduct on-site visits to present ArcBest as an overall solution, as needed.
- Assist in the collection process and cargo claim prevention, as needed.
- Communicate to clients regarding expectations of all parties.
- Complete expense reports, itinerary, customer and call reports as required by Company guidelines.
- Find and adapt products or product features to suit unusual customer needs.
- Other duties and projects, as assigned.
- Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers.
- Maintain rapport by communicating in a manner that is suited to the style of each prospect.
- Utilize internal and external data to prioritize opportunities.
- Manage and maintain Salesforce reports as well as other required reports as needed.
- Participate in negotiating the terms of the business relationship.
- Complete sales and performance reports, as instructed and/or as Company guidelines require.
- Assist with a wide variety of customers in different industries or walks of life.
- Create a customer obsessed sales environment and culture.
- Communicate account statuses with team on a regular basis.
- Collaborate with various departments for handling various departmental tasks.
- Qualify opportunities associated with new and existing customer leads.
- Manage active loads in progress to provide proactive communication to customers.
Requirements
Education:
- Bachelor's Degree, preferred
- Related sales experience, preferred
- Supply Chain related experience, preferred
- Proficient in Microsoft Office Suite.
- Knowledge of business solutions and competitors.
- Must be willing to relocate.
- Addressing Customer Needs
- Lead Generation
- Perseverance and Follow-Through
- Problem Solving
- Products and Services
- Relationship Management
- Sales Proposals and Presentations
- Selling
Other Details
Work Hours:
- Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
- This is a salary position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience."
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