Job Description
The Student Worker, Help Desk works with a team of Help Desk professionals in the Help Desk call center. This position's primary responsibility is to provide assistance with IT and business problems within ArcBest, its subsidiaries, and outside customers.
The Student Worker, Help Desk works with a team of Help Desk professionals in the Help Desk call center. This position's primary responsibility is to provide assistance with IT and business problems within ArcBest, its subsidiaries, and outside customers.
Responsibilities
- Perform password unlock and password resets.
- Assist in the resolution of application, hardware, and software problems.
- Diagnose and resolve problems using documented procedures and checklists (from the Knowledge Base), in the performance of most responsibilities.
- Support and troubleshoot PC hardware, software, and network connection issues.
- Other duties and projects, as assigned.
- Enter call data into the tracking system, ServiceNow.
- Support and troubleshoot handheld devices and in-cab technical devices.
- Monitor the computer system for errors and contact the appropriate developer.
- Escalate problems to higher level technical support professionals when necessary.
- Provide and oversee Tier 1 software and hardware support.
Requirements
Education:
- Pursuing Bachelor's Degree in Information Technology or related field, preferred
- No prior experience necessary
- Proficient in Microsoft Office Suite.
- Comprehensive knowledge of PC hardware and software.
- Broad understanding of network technologies and troubleshooting device connectivity and equipment.
- Active Learning
- Flexibility and Adaptability
- Initiative
- Interpersonal Relationships
- Managing Multiple Priorities
- Problem Solving
Other Details
Work Hours:
- This is a part-time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
About Us
ArcBest Technologies, ArcBest's tech and innovation team, provides custom-built solutions and leading-edge technologies that help our customers successfully navigate the complex supply chain landscape. The team is made up of highly engaged, creative tech and analytics professionals who create smart solutions that help keep the global supply chain moving.
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