Job Description
The Engineer - Deployment plays a critical role in transforming innovative technologies into real-world solutions. This position supports first-time deployments and/or leads complex enterprise rollouts to ensure successful deployments of Vaux solutions. The Engineer - Deployment collaborates with internal teams, third-party vendors, and customers to prepare facilities, configure systems, and deliver training that empowers customers to succeed.
The Engineer - Deployment plays a critical role in transforming innovative technologies into real-world solutions. This position supports first-time deployments and/or leads complex enterprise rollouts to ensure successful deployments of Vaux solutions. The Engineer - Deployment collaborates with internal teams, third-party vendors, and customers to prepare facilities, configure systems, and deliver training that empowers customers to succeed.
Responsibilities
- Perform site mapping (LiDAR), facility layout planning, and network analysis.
- Configure and troubleshoot AMRs, networks (Wi-Fi, LTE/5G, CBRS), and Vaux systems.
- Support the customer by providing expertise during the installation and configuration of Vaux systems.
- Implement policies, procedures, and workflows to support consistent application of practices and compliance regulations.
- Deliver customized training and certification programs to customer stakeholders.
- Document deployments in preparation to hand off to the long-term support team.
- Demonstrate correct and safe equipment operation.
- Work in a team setting to accomplish departmental goals.
- Collaborate with Product teams to resolve potential issues/bugs and provide feedback on lessons learned.
- Maintain a positive attitude in a highly intense environment.
- Independently manage deployments for small to medium customer sites.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree in Robotics, Engineering, or related field, preferred
- Equivalent work experience in relevant technical field may also be considered.
- 2 years of experience in deploying and/or supporting robotic systems.
- Proficient in Linux, Microsoft Office Suite, HTML, Confluence, and Jira.
- Proven ability to diagnose and resolve complex technical issues, collaborate with cross-functional teams, and create clear technical documentation.
- Excellent verbal and written communication skills.
- Commitment to exceptional customer service, with the flexibility to participate in on-call rotations and adapt to changing priorities in a fast-paced environment.
- Ability to understand and link related business requirements with corporate strategies and capabilities.
Applicants must be currently authorized to work in the United States and the employer will not sponsor applicants for work visas for this position.
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- Moderate (50%-75%)
- This is a salary position paid biweekly.
In accordance with the Equal Pay Transparency information, the pay range for this position is $68,000 - $85,000, will fluctuate based on location and experience. Subject to a market adjustment based on nationwide location.
About Us
ArcBest Technologies, ArcBest's tech and innovation team, provides custom-built solutions and leading-edge technologies that help our customers successfully navigate the complex supply chain landscape. The team is made up of highly engaged, creative tech and analytics professionals who create smart solutions that help keep the global supply chain moving.
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