Job Description
The Fleet Operations Specialist I - Expedite supervises the daily activities for the assigned PTWT owner operators. This position is responsible for enforcing Company and departmental policies including, but not limited to, Contractor safety compliance, Contractor problem resolution, cost control and profitability for the contractor, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment.
The Fleet Operations Specialist I - Expedite supervises the daily activities for the assigned PTWT owner operators. This position is responsible for enforcing Company and departmental policies including, but not limited to, Contractor safety compliance, Contractor problem resolution, cost control and profitability for the contractor, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment.
Responsibilities
- Operate 15-30 specific PTWT trucks effectively handling any issues as it relates to settlements, processes and revenue generated.
- Build relationships with the drivers of the assigned fleet and ensure they understand their expectations and business needs.
- Ensure company policies are communicated, applied, and enforced.
- Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best in class solution.
- Account for the maintenance of all contractor shipments assigned to their respected workflow.
- Collaborate on working through any compliance start up resolution internally before contractor becomes active.
- Provide support for customer and contractor calls during periods of high business volumes.
- Coach and ensure required metrics are followed such as positioning, home time, settlements, and operational growth.
- Keep open inner-departmental communication channels particularly with outside sales team.
- Mentor newly acquired drivers.
- Approve empty move positioning for PTWT fleet and know the balances of freight volumes to position our units.
- Participate in every recruiting onboarding call with new PTWT owner operator into workflow.
- Develop customer relationships with large volume customers.
- Approve driver payables and over contract spend if necessary.
- Authorize com data for fuel advances on pro, lumpers etc.
- Responsible for EDI communications and acceptance levels to protect scorecard.
- Research and investigate customer complaints and implement corrective actions.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education
- Must be an accomplished Logistics Specialist or equivalent job function.
- Proficient in Microsoft Office Suite, required
- Accuracy and Attention to Detail
- Analytical Thinking
- Coaching Others
- Effective Communications
- Flexibility and Adaptability
- Interpersonal Relationships
- Managing Multiple Priorities
- Problem Solving
Other Details
Work Hours:
- Generally, M-F 1000-1800 with occasional irregular hours depending on workload.
- Minimal (0%-25%)
- This is an hourly position paid biweekly.
- Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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