Job Description
The Supervisor, Network Operations supervises the daily activities for the associated vertical. This position enforces Company and departmental policies including, but not limited to, customer SOP's, cost control, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment. The Supervisor, Network Operations also plays an active role in training, coaching, motivating, and developing the Logistics Coordinators in their vertical as well as improvement activities while promoting and developing a positive work culture.
The Supervisor, Network Operations supervises the daily activities for the associated vertical. This position enforces Company and departmental policies including, but not limited to, customer SOP's, cost control, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment. The Supervisor, Network Operations also plays an active role in training, coaching, motivating, and developing the Logistics Coordinators in their vertical as well as improvement activities while promoting and developing a positive work culture.
Responsibilities
- Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best in class solution.
- Ensure company policies are communicated, applied, and enforced.
- Ensure Logistics Specialists are properly available on the phones for customer representation as well as to handle on pro fulfillment calls.
- Other duties and projects, as assigned.
- Provide feedback to the manager regarding training needs of individual Logistics Specialists and the vertical as a whole.
- Account for the maintenance for all customer shipments assigned to their respected business unit.
- Keep open inner-departmental communication channels particularly with outside sales team.
- Serve as a mentor to newly acquired employees.
- Make recommendations to the manager regarding Logistics Specialists i.e. training, promotions, discipline, etc.
- Be available to take phone calls at least 50% of shift.
- Collaborate with other campuses on fulfillment (FSM on TL product).
- Research and investigate customer complaints and implement corrective actions.
- Coach and ensure EMP, IQS, ICSE and Price Guidance metrics are followed and achieved.
- Manage to customer's SOP and provide guidance to Logistics Specialists.
- Provide support for customer and contractor calls during periods of high business volumes.
Requirements
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education.
- 3 years experience with a proven track record as a Logistics Specialist or equivalent experience.
- Proficient in Microsoft Office Suite, preferred
- Accuracy and Attention to Detail
- Analytical Thinking
- Coaching Others
- Effective Communications
- Flexibility and Adaptability
- Interpersonal Relationships
- Managing Multiple Priorities
- Problem Solving
Other Details
- Work hours vary based on scheduling to provide market coverage during normal business hours. Service is provided 24/7/365.
- Minimal (0%-25%)
- This is an hourly position paid biweekly.
- Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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