Job Description
The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leader to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions.
The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leader to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions.
Responsibilities
- Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.
- Maintain appropriate load plans, and ensure proper load balance for safe vehicle operation.
- Maintain a positive attitude in a highly intense environment.
- Provide training, analyses, performance feedback, and disciplinary recommendations, as needed.
- Other duties and projects, as assigned.
- Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.
- Provide a clean, safe working environment for all personnel and visiting customers.
- Assign job tasks to all workers according to unloading and loading schedules.
- Work in a team setting to accomplish department goals.
- Provide positive and constructive feedback to employees.
- Communicate job assignments, coordinating with all employees ensuring direction is clear and concise.
- Foster safe handling, loading, unloading, and storage of hazardous materials.
- Coordinate work assignments and monitor performances.
- Support our values driven culture focused on creativity, integrity, collaboration, growth, excellent, and wellness.
Requirements
Education:
- Bachelor's Degree, preferred
- 2 years Service Center, transportation, and/or related experience, preferred
- Supervisory experience, preferred
- Proficient in Microsoft Office Suite.
- General knowledge of freight, imports, exports, and proper freight handling techniques, preferred
- Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement.
- Decision Making and Critical Thinking
- Initiative
- Managing Multiple Priorities
- Process Management
- Service Center Operation and Maintenance
- Transportation Safety
- Taking Ownership
- Results Orientation
Benefits
- Competitive Wages
- Excellent health, dental, and vision benefits
- Opportunity to participate in a company sponsored 401K
- Vacation eligibility during the first year!
Other Details
Work Hours:
- Schedule may vary depending on Service Center location.
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
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