Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
- Develop sales strategies and a comprehensive understanding of customers' business models
- Identify customer challenges; develop and implement solutions to create opportunities
- Make sales calls and presentations to customers of all sizes
- Manage business relationships and entertain customers
- Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
- Conduct calls and face-to-face meetings with customers
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Obtain and develop new accounts utilizing Company techniques and methods
- Maintain and grow expertise of ArcBest service offerings
- Collaborate with customers, front-line management, and various ArcBest departments
- Negotiate service requirements and prices; establish service packages
- Create service solutions for customers' unique business problems, and initiate pricing
- Assist in collection process and cargo claim prevention, as needed
- Maintain accurate territory account information in ArcBest database
- Complete monthly sales audit reports and expense reports, as company guidelines require
- Complete itinerary and call report as required by Company guidelines and IRS regulations
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
- Exhibit excellent customer service
- Maintain a positive, customer-focused attitude in a highly intense environment
- Interact with all employees and customers in a professional and courteous manner
- Work in a team setting to accomplish goals
- Other duties and projects, as assigned
Requirements
Education:
- Bachelor's Degree, preferred
- Relevant experience will be considered.
- Transportation industry and related sales experience, preferred
- Proficient in Microsoft Office Suite.
- Current and legal driver's license to operate motor vehicle.
- Knowledge of business solutions, competitors, and decision makers, preferred
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
- Account Management
- ArcBest Systems & Solutions
- Client Relationship Management
- Embracing Challenge
- Managing Multiple Priorities
- Negotiating
- Sales Proposals and Presentations
- Selling
Other Details
Work Hours:
- Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
- Minimal (0%-25%)
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.
At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
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