Arcbest

ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Logistics Coordinator II - Mexico Cross Border Bilingual Spanish/English to join the ArcBest team. The Logistics Coordinator II - Mexico Cross Border Bilingual Spanish/English provides the customer service and carrier coordination aspects of business to execute daily operations for customers' both internal and external. This position sources out the partner carrier to be assigned to a designated load. The Logistics Coordinator II uses our transportation management software (TMS) to enter the shipping details, schedule the shipment, and track the shipment beginning to end. This position audits shipments prior to completion for billing accuracy, and maintains constant communication with the Specialist and assigned carriers for total execution of the shipment(s). This position collaborates with all U.S./Mexico customs brokers, crossing companies, carriers, ArcBest Account Managers and other internal ArcBest departments providing best in class customer service.

Your contribution may include:

• Manage account specific proof of delivery and paperwork requests.
• Ensure daily live updates of all door to door shipments.
• Collaborate with Mexican/U.S. Customs Brokers; Border Crossing dryage carriers; Carriers both domestic and Mexican.
• Ensure timely and accurate internal and external communication and escalation when necessary.
• Serve as a central point of contact for ArcBest’s Mexico accounts, carriers, customs brokers and provide up to date tracking, specialized monitoring, reporting, spot pricing, and/or dedicated customer service functions.
• Determine and assess customer needs to create and deliver a market competitive solution and price through the development of a spot quote.
• Understand target pricing based upon various factors, including but not limited to, market conditions, costs, and values.
• Ask and negotiate for the business when working with customers and providers to win/grow the business.
• Identify reasons on why business was not secured when quoting.
• Understand customers’ complete supply chain and explain how the organizations capabilities and services can complement their business model.
• Complete pickup requests and rate corrections.
• Create BOLs and provide shipment specific documentation.
• Communicate shipment status to both internal and external customers.
• Provide access, assistance, and support concerning the website.
• Track, trace, and proactively monitor shipments for specific accounts.
• Use multiple systems and programs in support of customer needs and expectations.
• Understand, create and explain Standard Operating Procedures (SOPs) to both internal and external customers.
• Maintain knowledge of standard operating procedures as outlined for each account and think outside of the SOP to creatively solve customer challenges and improve customer experience.
• Other duties and projects, as assigned.

As a Logistics Coordinator II - Mexico Cross Border Bilingual Spanish/English, you will be a member of the ArcBest Customer Operations team in Laredo, TX. Your hours will be Monday through Friday, 9:00am to 6:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education

• Bachelor's Degree, preferred or 2 years' experience will be considered in lieu of formal education.

Experience

• 2 years Cross Border Import/Export experience, required.

Computer Skills

• Proficient with Microsoft Office Suite, upon hire, required.

Additional Requirements

• Must be fluent in Spanish, with the ability to speak, write, and translate in both English and Spanish, upon hire, required.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodation@arcb.com or call us at (479) 785-8717. An Equal Opportunity Employer including Vet/Disability.