Job Description
The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.
The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.
Responsibilities
- Other duties and projects, as assigned.
- Type, format, proofread, and edit correspondence and other documents using computers.
- Operate office machines, such as photocopiers, facsimile machines, voice mail systems, and personal computers.
- Find, recommend, and implement solutions to problems.
- Communicate shipment status to both internal and external customers.
Requirements
- Pursuing Bachelor's Degree, required
- No prior experience necessary
- Basic competence in phone skills, listening, and computer programs like Microsoft Office Outlook.
- Active Learning
- Flexibility and Adaptability
- Initiative
- Interpersonal Relationships
- Managing Multiple Priorities
- Problem Solving
Other Details
- This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience."
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