Job Description
The Invoice Audit Specialist I performs root cause analysis on discrepancies and works with various departments to resolve and improve processes in order to invoice customers quickly and accurately. This position performs necessary research to bill the correct customer with the correct invoice amount, to settle shipments in a timely manner, and confirm charges as needed. Duties also include scanning, indexing, and processing carrier invoices in an accurate and timely manner.
The Invoice Audit Specialist I performs root cause analysis on discrepancies and works with various departments to resolve and improve processes in order to invoice customers quickly and accurately. This position performs necessary research to bill the correct customer with the correct invoice amount, to settle shipments in a timely manner, and confirm charges as needed. Duties also include scanning, indexing, and processing carrier invoices in an accurate and timely manner.
Responsibilities
- Collaborate with internal decision makers on process improvements and follow-up procedures.
- Provide clear and concise documentation for follow-up procedures.
- Work in a team setting to accomplish department goals.
- Communicate with internal and external customers and carriers to confirm order information, request paperwork, and obtain necessary approvals/authorizations.
- Investigate and resolve order discrepancies.
- Resolve problems with internal and external customers.
- Index items in the A/P data entry queue for payment processing.
- Meet with management weekly to report progress.
- Rate and approve orders for invoicing.
- Other duties and projects, as assigned.
- Perform root causes analysis and take corrective action to prevent continued issues.
- Review and ensure all contract rates are accurate within the order.
- Maintain a positive attitude and high level of customer service with both internal and external customers.
- Collaborate with internal decision makers to improve customer relationships and process requirements.
- Verify the correct Bill-To is utilized in the order.
- Process invoices online for web-based customers.
- Open and scan invoices into the Accounts Payable (A/P) data entry queue.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education
- 1 year experience in Logistics or Accounts Payable, preferred
- Proficient in Microsoft Office Suite, required
- Accuracy and Attention to Detail
- Effective Communications
- Financial Services Management
- Flexibility and Adaptability
- Information Capture
- Managing Multiple Priorities
- Problem Solving
- Relationship Management
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience."
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