Job Description
The Inbound Opportunity Development Coordinator vets potential business opportunities for new and existing, inbound customer prospects from various channels, as well as within the existing ArcBest customer base for up-sell and cross-sell potential and readiness. This position fulfills a key role in our lifecycle marketing approach and helps ensure only sales qualified leads are assigned to our sales organization.
The Inbound Opportunity Development Coordinator vets potential business opportunities for new and existing, inbound customer prospects from various channels, as well as within the existing ArcBest customer base for up-sell and cross-sell potential and readiness. This position fulfills a key role in our lifecycle marketing approach and helps ensure only sales qualified leads are assigned to our sales organization.
Responsibilities
- Assist with outbound call campaigns, including cold calling.
- Identify appropriate sales contacts for existing customers for cross-sell and upsell using various digital tools such as: LinkedIn, DnB, Datamyne, etc.
- Become an expert in digital prospecting and qualifying tools like LinkedIn Sales Navigator, ZoomInfo, Demandbase, etc.
- Represent the company with integrity and professionalism.
- Assign qualified leads to the appropriate sales personnel based on preset guidelines.
- Learn digital marketing & sales tools and platforms.
- Receive prioritized lists from Customer Insights for qualification and nurturing.
- Other duties and projects, as assigned.
- Become an expert in all of ArcBest solutions.
- Collaborate with CX and Sales.
- Perform lead qualification.
- Complete assignments within specified period of time.
- Receive and prioritizes sales-created leads for qualification and nurturing.
Requirements
- High School Diploma / GED, preferred
- 1 year experience in customer service, sales, or relevant field, preferred
- Experience with CRM tools, preferred
- Experience using digital sales tools such as LinkedIn Sales Navigator, preferred
- Proficient in Microsoft Office Suite
- Proficient with HubSpot Sales software within 90 Days, required
- HubSpot Sales Certification within 90 Days, required
- Addressing Customer Needs
- Communication
- Customer Acquisition
- Inbound Processing
- Information Capture
- Managing Multiple Priorities
- Sales Scoping and Qualification
- Solutions and Services
Other Details
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is an hourly position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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