The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.
- Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.
- Develop deep understanding of data and technology suite to guide decision-making and solution development.
- Define and administer business rules and processes to streamline workflows and standardize performance measurement.
- Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.
- Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.
- Analyze and support reporting of Customer Management performance metrics.
- Perform ad-hoc reporting and analysis.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree Computer Science, Engineering, Mathematics, Business, or other related field, preferred
- 2 years data analytics role
- Experience in CRM or similar technology, preferred
- Proficient in Microsoft Office Suite and SQL, preferred
- Analytical Thinking
- Communicating for Impact
- Managing Multiple Priorities
- Modeling: Data, Process, Events, Objects
- Problem Solving
- Process Management
- Producing Results
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- Minimal (0%-25%)
- This is a salary position paid biweekly.
About Us
ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.
At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
Return to Results