Job Description
The Coordinator - Enterprise Account Management provides internal and external customer support for Account Development accounts. This position helps proactively monitor, coordinate, and report on behalf of accounts to ensure we deliver a best-in-class customer experience and involves collaborating with carriers and service providers to deliver creative solutions that meet the needs of our customers' supply chain. Additionally, the Enterprise Account Management Coordinator provides essential account level support to both internal and external customers via phone, e-mail, and chat.
The Coordinator - Enterprise Account Management provides internal and external customer support for Account Development accounts. This position helps proactively monitor, coordinate, and report on behalf of accounts to ensure we deliver a best-in-class customer experience and involves collaborating with carriers and service providers to deliver creative solutions that meet the needs of our customers' supply chain. Additionally, the Enterprise Account Management Coordinator provides essential account level support to both internal and external customers via phone, e-mail, and chat.
Responsibilities
- Maintain effective lines of communication with internal and external customers.
- Support project work and transactional requests.
- Generate quotes for customers that provide a solution for their shipment.
- Other duties and projects, as assigned.
- Provide timely notifications of service options, conflict resolutions, and re-consignments.
- Determine customer needs to create a quote.
- Provide accurate information regarding all services and modes.
- Monitor the case management system and respond to customer inquiries.
- Create bills of lading (BOL's) and provide shipment specific documentation.
- Use multiple systems and programs in support of customer needs and expectations.
- Complete pickup requests and rate corrections.
- Assist in the development of solutions for customers.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience in the field of transportation, preferred
- Prior customer service experience, preferred
- Proficiency with Microsoft Office Suite, preferred
- Accountability
- Active Learning
- Customer Focus
- Effective Communications
- Managing Multiple Priorities
- Problem Solving
- Solutions and Services
Other Details
Work Hours:
- Monday through Friday, expected 40 hours a week with flexibility of hours between 6:00 am - 7:00 pm. Possible time worked outside of regular work hours depending on workload requirements.
- Minimal (0-25%)
- This is an hourly position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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