Job Description
The ABF Freight Account Manager is responsible for prospecting, growing and maintaining profitable ABF Freight business by selling and marketing ABF Freight's services to customers in assigned territory.
The ABF Freight Account Manager is responsible for prospecting, growing and maintaining profitable ABF Freight business by selling and marketing ABF Freight's services to customers in assigned territory.
Responsibilities
- Communicate frequently with customers, front-line management, and various ABF Freight and ArcBest departments by phone and other means to establish service packages and resolve problems in order to win business.
- Responsible for account development and profitable revenue growth among an assigned list of accounts and newly solicited and found customers.
- Find, build, produce and win profitable business in multiple services provided by the enterprise.
- Perform sales duties in a specific geographic area from a General Office workstation.
- Other duties and projects, as assigned.
- Able to travel, as needed.
- Work in a team setting to accomplish department goals.
- Maintain a positive attitude in a highly intense environment.
- Complete itinerary and call report as required by company guidelines and IRS regulations.
- Complete monthly sales audit reports and expense reports, as company guidelines require.
- Maintain account information for territories in the company's database
- Assist in the collection process and cargo claim prevention, as needed.
- Negotiate service requirements and prices to create service solutions for customers' unique business problems and initiate pricing which wins business.
- Develop sales strategies, make sales calls, identify customer needs, build value and make presentations to assigned customers to produce profitable business for the enterprise.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education
- 2 years sales account management experience, preferred
- Prior experience in the transportation industry, preferred
- Proficient in Microsoft Office Suite, required
- Knowledge of the transportation industry, business solutions, competitors and decision makers, required
- Knowledge of ABF Freight policies, procedures, services, service capabilities and computer systems, required
- Addressing Customer Needs
- Cross-Selling
- Negotiating
- Perseverance and Follow-Through
- Problem Solving
- Relationship Management
- Sales Closing and Agreements
- Selling
Other Details
Work Hours:
- Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
- This is a hourly position paid weekly.
- Variable compensation is included.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence."
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