Job Description
The Enterprise Account Management Analyst develops and manages processes and customer relationships in order to maintain and grow high-potential accounts for the purpose of increasing our wallet share within them. This position provides superior analytical and inter-personal skills while working directly with multiple departments to increase our presence through service line expansion, as well as, providing an industry-leading Customer Experience. The Enterprise Account Management Analyst offers a high degree of responsibility and exposure to numerous aspects of the transportation business, including pricing, sales, marketing, and all modes of freight movement.
The Enterprise Account Management Analyst develops and manages processes and customer relationships in order to maintain and grow high-potential accounts for the purpose of increasing our wallet share within them. This position provides superior analytical and inter-personal skills while working directly with multiple departments to increase our presence through service line expansion, as well as, providing an industry-leading Customer Experience. The Enterprise Account Management Analyst offers a high degree of responsibility and exposure to numerous aspects of the transportation business, including pricing, sales, marketing, and all modes of freight movement.
Responsibilities
- Provide market-competitive quotes for ArcBest customers with a focus on maintaining profitability and market share while making pricing decisions on multiple-quote scenarios and providing rates to customers on electronic bid board.
- Have a strong competency in digital customer engagement while utilizing all channels of digital communication.
- Build relationships and directly communicate with customers to identify requirements and instill confidence in the company's ability to meet agreed upon requirements.
- Design and implement customized solutions to meet the ever-changing requirements for high-output and high-potential customers.
- Work in a team setting to accomplish department goals.
- Grow ArcBest wallet share within the teams managed accounts while leveraging cross-sell techniques, tactical oversight, and strategic problem solving.
- Provide account reporting on a regular basis.
- Provide weekend and after-hours coverage, as required.
- Other duties and projects, as assigned.
- Establish a consistent cadence for conducting business reviews while creating the format, content, and deliverables needed to satisfy the customers' expectations.
- Monitor the compliance of standard operating procedures and correct potential non-conformance for assigned accounts.
- Maintain a positive attitude in a highly intense environment while providing industry leading customer solutions and service.
- Create and architect solutions to become the preferred point of contact for their managed accounts.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education
- Prior logistics experience, preferred
- Knowledge of ABF's costing model and ArcBest billing, coding, costing, and capabilities.
- Knowledge of tariffs, service-level pricing, and the state of the market.
- Proficient with Microsoft Office Suite, preferred
- Accountability
- Active Learning
- Customer Focus
- Effective Communications
- Managing Multiple Priorities
- Problem Solving
- Solutions and Services
Other Details
Work Hours:
- Work hours vary based on scheduling to provide market coverage during normal business hours, generally Monday-Friday, 6:00 am - 7:00 pm. May include occasional irregular and weekend hours depending on workload.
- This is a hourly position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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