Job Description
The Coordinator - Enterprise Account Management provides internal and external customer support for Account Development accounts. This position helps proactively monitor, coordinate, and report on behalf of accounts to ensure we deliver a best-in-class customer experience and involves collaborating with carriers and service providers to deliver creative solutions that meet the needs of our customers' supply chain. Additionally, the Enterprise Account Management Coordinator provides essential account level support to both internal and external customers via phone, e-mail, and chat.
The Coordinator - Enterprise Account Management provides internal and external customer support for Account Development accounts. This position helps proactively monitor, coordinate, and report on behalf of accounts to ensure we deliver a best-in-class customer experience and involves collaborating with carriers and service providers to deliver creative solutions that meet the needs of our customers' supply chain. Additionally, the Enterprise Account Management Coordinator provides essential account level support to both internal and external customers via phone, e-mail, and chat.
Responsibilities
- Provide accurate information regarding all services and modes.
- Assist in the development of solutions for customers.
- Provide timely notifications of service options, conflict resolutions, and re-consignments.
- Use multiple systems and programs in support of customer needs and expectations.
- Generate quotes for customers that provide a solution for their shipment.
- Create bills of lading (BOL's) and provide shipment specific documentation.
- Support project work and transactional requests.
- Monitor the case management system and respond to customer inquiries.
- Maintain effective lines of communication with internal and external customers.
- Determine customer needs to create a quote.
- Complete pickup requests and rate corrections.
- Other duties and projects, as assigned.
Requirements
- Bachelor's Degree, preferred
- Experience in the transportation or logistics industry, preferred
- Prior customer service experience, preferred
- Proficient with Microsoft Office Suite, preferred
- Accountability
- Active Learning
- Customer Focus
- Effective Communications
- Managing Multiple Priorities
- Problem Solving
- Products and Services
Other Details
- Work hours vary based on scheduling to provide market coverage during normal business hours generally Monday-Friday, 6am-7pm. May include occasional irregular and weekend hours depending on workload.
- This is an hourly position paid biweekly.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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