The Carrier Sales Representative develops, maintains, and grows relationships between transportation providers (carriers) and ArcBest. This position prospects carriers through phone calls and onboards quality carriers to ensure ArcBest is able to execute according to our customers' shipping requirements. The Carrier Sales Representative is exposed to sales, operations, and account management all while working on a growing team. This position receives extensive training to quickly become comfortable with the technology used, the transportation industry, and how to build and operate carrier portfolios.
- Prospect new carriers through lead generation, research, and cold calling.
- Build strong relationships with trucking company key contacts including dispatchers and drivers.
- Obtain new business, negotiate, and strategically align your portfolio of carriers with our customers' freight.
- Proactively identify issues and resolve problems to uphold our commitment to service.
- Ensure shipment details are accurately communicated to drivers and tracked in our transportation management system.
- Collaborate cross functionally with customer operations, account management, and customer sales.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- Proficient in Microsoft Office Suite.
- Entrepreneurial, sales-minded, and driven entry-level sales representative with a strong work ethic.
- Self-motivated individual with proven issue resolution skills.
- Ability to thrive in a fast-paced environment and meet performance metrics.
- High attention to detail and proven ability to multitask.
- Strong communication and interpersonal skills, both written and verbal.
- Accountability
- Accuracy and Attention to Detail
- Core Application Systems
- Managing Multiple Priorities
- Problem Solving
- Relationship Management
- Selling
- Service Excellence
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
- Minimal (0%-25%) This position typically requires no travel, with rare travel for training, professional development, or team meetings.
- This is an hourly position paid biweekly.
- Variable compensation is included.
About Us
ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.
At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
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