Job Description
Work as team leader to manage supervisors, dock, street, and yard employees of a service center. Maximize profitability and business growth, and provide superior customer service. Work with Branch Manager to meet all terminal operations and sales goals.
Work as team leader to manage supervisors, dock, street, and yard employees of a service center. Maximize profitability and business growth, and provide superior customer service. Work with Branch Manager to meet all terminal operations and sales goals.
Responsibilities
- Work in a team setting to accomplish department goals
- Maintain a positive attitude in a highly intense environment
- Communicate with touch labor and supervisory personnel on terminal and company issues and utilize feedback to promote teamwork and employee morale
- Discharge union employees after performing due diligence
- Address issues involving customer relations and/or other ABF service centers
- Other duties, as assigned
- Ensure security, maintenance, and upkeep of the terminal facility
- Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and purchase dock supplies
- Maintain relationships with outside vendors
- Motivate, counsel, coach, and discipline touch labor, and motivate, counsel, coach, and develop operations supervisors as future leaders for management teams
- Enforce company policy and procedures, and continually apply the quality process
- Address unproductive or problem employees
- Apply contractual labor rules to touch labor, union employees, and various others, and maintain labor relations with input and support of Industrial Relations
- Set touch labor, and supervisor work scheduling with Branch Manager oversight
- Represent ABF at grievance, UCI, and Workers Compensation hearings, as needed
- Maximize equipment efficiency and utilization and reduce operating cost per mile
- Provide operations information to Branch Manager, and work with Branch Manager to monitor terminal operations, and improve profitability
- Ensure touch labor shift is adequately supervised, and fill in for absent supervisor, as necessary
Requirements
- Bachelor's Degree, preferred
- High School Diploma, required
- Field operations experience
- Computer and analytical skills
- Superior leadership skills
- Available 24/7 to handle any terminal issues that require management intervention
- Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment
- Must have excellent verbal and written communications and organizational skills
- Must display sense of urgency, ability to work under pressure, with attention to detail
- Decision Making and Critical Thinking
- Initiative
- Managing Multiple Priorities
- Mentoring Others
- Process Management
- Service Center Operation and Maintenance
- Transportation Safety
Other Details
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
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