Job Description
The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.
The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.
Responsibilities
- Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
- Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
- Other duties and projects, as assigned.
- Work in a team setting to accomplish department goals.
- Maintain a positive attitude in a highly intense environment.
- Represent company at grievance, UCI, and WC hearings, as necessary.
- Address issues involving customer relations and/or other ABF Service Centers.
- Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.
- Enforce operations specific company policies and procedures, and continuously apply the quality process.
- Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
- Purchase office and dock supplies for the terminal.
- Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
- Ensure security, maintenance, and upkeep of terminal facility.
- Make sales calls as operational support of sales team, as necessary.
Requirements
- Bachelor's Degree, preferred
- 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.
- Proficient in Microsoft Office Suite.
- Must be available to handle terminal issues 24/7.
- Decision Making and Critical Thinking
- Initiative
- Managing Multiple Priorities
- Mentoring Others
- Process Management
- Service Center Operation and Maintenance
- Transportation Safety
Other Details
- Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence."
Return to Results